Verbraucherrecht
12 cards from across every topic, each citing a source. Tap one to open it in the feed.
- 250, 400 or 600 euros – whatever your ticket cost.
EU Regulation 261/2004 scales compensation by distance: 250 euros up to 1,500 km, 400 euros up to 3,500 km, 600 euros …
- A "card payment fee" is void for the usual cards.
Section 270a of the German Civil Code voids any agreement charging you extra for a SEPA credit transfer, SEPA direct …
- A guarantee is voluntary. Legal conformity is not.
The EU Sale of Goods Directive makes the seller liable for two years for defects that already existed at delivery. A …
- A parcel you never ordered costs you nothing.
If a business sends you unsolicited goods or services, German law (section 241a of the Civil Code) creates no claim …
- How to end an online subscription in two clicks.
Anyone letting consumers sign continuing contracts online must, under section 312k of the German Civil Code, offer a …
- If the shop forgets to tell you, you get a year.
The EU Consumer Rights Directive gives you 14 days to withdraw from online and off-premises purchases, counted from the …
- In year one, the seller has to prove it, not you.
Normally the person claiming a defect must prove it was there all along. The EU Sale of Goods Directive flips that: if …
- Nobody sues over 40 euros – forty thousand people might.
The EU Representative Actions Directive 2020/1828 lets qualified entities, usually consumer bodies, sue on behalf of …
- One hour late gets you a quarter of the fare back.
EU Rail Passenger Rights Regulation 2021/782 sets it out: 60 to 119 minutes late means 25 percent of the ticket price …
- Since 2017 your phone plan travels with you across the EU.
Since 15 June 2017, operators may not add roaming surcharges inside the EU and EEA: calls and data count as if you were …
- The crossed-out price must be the lowest of the last 30 days.
Since 28 May 2022, Germany's price indication rules require that any advertised price reduction be measured against the …
- Wrong label on the button, no contract at all.
In German online ordering, the final button must clearly read "order with obligation to pay" or something equally …