Money & WorkFact

If the shop forgets to tell you, you get a year.

The EU Consumer Rights Directive gives you 14 days to withdraw from online and off-premises purchases, counted from the day the goods reach you. If the trader fails to inform you about that right, the deadline stretches by up to twelve months.

Useful: No reason is required – but you pay return shipping if the trader said so up front.

Source: eur-lex.europa.eu

EuOnlinehandelVerbraucherrecht

Difficulty:

Question on this card

When does the 14-day withdrawal period start for goods bought online?

At order
At payment
When you receive the goods
At dispatch

Show the answer

Correct: When you receive the goods

The clock starts when you or your agent take possession of the goods.

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