Mind & EverydayHow it works

How to give feedback that doesn't land as a verdict.

The Center for Creative Leadership's SBI model has three parts: name the situation (when, where), describe the behaviour (observable only, no interpretation), state the impact (what it caused for you or the team). Then ask about intent – that turns an announcement into a conversation.

Useful: "In yesterday's meeting you interrupted twice; after that Lena stopped contributing."

Source: ccl.org

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