Mind & EverydayHow it works

How to voice criticism in four steps without attacking.

Marshall Rosenberg’s Nonviolent Communication uses four steps: observation without judgement (“the dishes have been here since yesterday”), feeling (“I’m frustrated”), need (“I need order to unwind”), request (“could you clear them by tonight?”). Because there’s no accusation, there’s less to defend – and a better chance the request lands.

Useful: Replace “you’re messy” with observation, feeling, need, request.

Source: en.wikipedia.org

Beziehungen KommunikationKonflikt

Difficulty:

Related cards

How a sentence opener defuses an argument.Thomas Gordon described the I-message in the 1960s: instead of “you never listen” you say “I feel …
How to listen so someone feels understood.Active listening goes back to Carl Rogers and has three parts. First, full attention – phone away …
The single behaviour that pushes couples apart most.John Gottman observed couples in his lab for decades and described four warning signs: criticism …
Why experts are such poor explainers.In 1990 Elizabeth Newton had people tap out well-known songs on a table. The tappers estimated …
Your nerves are far less visible than you think.Gilovich, Savitsky and Medvec showed in 1998 that people greatly overestimate how well others can …
They liked the conversation more than you think.In 2018 Boothby and colleagues had strangers talk, then estimate how much the other person liked …
You like things simply because you see them often.Starting in 1968, Zajonc showed that people rate a symbol, face or word more positively the more …
Read every statement in its most reasonable interpretation first.The principle of charity from philosophy says: when a statement is ambiguous, choose the reading …

Keep reading

This card belongs to the topic Mind & Everyday. Every card is short, cites a source and can be saved – due ones come back by themselves later.

About Doomlearn · Projects · Legal notice · Privacy · Terms