Money & WorkFact
Why every company suddenly wants you to subscribe.
A one-off sale brings money once; a subscription brings it every month with no new purchase decision. Investors love it because revenue becomes predictable. The crucial number is churn: the share of customers cancelling each month. At 5% churn a company loses almost half its customers within a year.
Useful: Cancellation hurdles and annual plans exist because churn threatens the business model.
Source: de.wikipedia.org